LEVITAT

An extract from ‘The Pursuit of WOW!’ by Tom Peters:What if we managers put rebirth at the top of our agendas? … suggestions:

• Do something different. One company gives its telemarketers a whole day “off” each week to work on productivity-improvement projects. In addition to rekindling energy for the primary job, project payoffs have more than covered the costs of the extra staffing required. I can imagine such an approach applied almost everywhere.

My own thoughts on this? I think getting people to work on ‘new’ areas, not even necessarily directly related to their work, is hugely beneficial. It makes people think about different problems; which leads them to look at problems in a different way. Who knows what they will find when they then bring that new way of looking back to their old problems…